Enacted: July 1, 2024 / Last updated: July 6, 2026
DexAI Co., Ltd. ("we") complies with applicable privacy laws and guidelines, and handles the personal information you provide with appropriate care.
We recognize the importance of personal information and comply with the Act on the Protection of Personal Information and other related laws and guidelines. We protect your personal information through proper collection, use, storage, and disposal.
Operator: DexAI Co., Ltd. Address: Toranomon Hills Business Tower 15F, 1-17-1 Toranomon, Minato-ku, Tokyo 105-6415, Japan Contact: info@dex-ai.io
We may collect the following as personal information: - Inquiry information: name, email address, company name, phone number, etc. - Recruitment information: name, contact details, background, etc. - Business partner information: obtained via business card exchange, etc. - Automatically collected information: IP address, device information, cookie identifiers, access logs, etc.
We use the personal information we collect for the following purposes: - Responding to inquiries and providing information - Providing, proposing, and fulfilling contracts for our services - AI research and development and improving model accuracy (including use in non-identifiable forms) - Improving service quality, analytics, and marketing - Recruitment screening and sharing recruitment information
We collect personal information lawfully through inquiry forms, recruitment entry forms, business card exchanges, phone and email correspondence, and automatic technologies such as cookies. Except as permitted by law, we collect personal information after specifying the purpose of use.
Our website may use cookies and similar technologies to improve usability and analyze usage. Essential cookies are necessary for the operation of the service, while analytics cookies can be disabled through your browser settings. When we use third-party analytics tools, information is handled as anonymous data in accordance with the provider's privacy policy.
When using data entrusted to us by clients for AI research and development, we restrict storage locations, grant only the minimum necessary access permissions, and process the data into non-identifiable forms wherever possible. Unless otherwise agreed by contract, we do not use entrusted data to train models for other clients without prior consent.
We do not share personal information with third parties without your prior consent, except in the following cases: - When required by law - When necessary to protect the life, body, or property of a person - When you have given consent - When providing information to a subcontractor within the necessary scope under a non-disclosure agreement
When providing personal data to third parties located in foreign countries, except as permitted by law, we obtain your prior consent or confirm that the third party has established systems conforming to the standards under the Act on the Protection of Personal Information. Please note that we may use cloud services with servers located overseas to operate our services.
We may outsource the handling of personal information to external vendors within the scope necessary to achieve the purpose of use. We enter into necessary non-disclosure agreements with such vendors and supervise them appropriately. When jointly using personal information, we disclose the joint users, purpose of use, and the responsible administrator in advance.
We take organizational, personnel, physical, and technical security measures to safely manage personal information. These include restricting access permissions, training employees, establishing security management regulations, and preventing leakage, loss, or damage.
In the event of a leakage, loss, or damage of personal data, we will promptly investigate the facts and work to prevent the spread of harm, and will report to the Personal Information Protection Commission and notify affected individuals as required by the Act on the Protection of Personal Information. We will also analyze the cause and implement measures to prevent recurrence.
You may request notification of the purpose of use, disclosure, correction, addition, deletion, suspension of use, or suspension of third-party provision regarding our retained personal data. To make a request, please contact us at info@dex-ai.io. After verifying your identity, we will respond within a reasonable period. A fee of 1,000 yen per request applies to requests for notification of the purpose of use or disclosure; no fee applies to other requests (correction, addition, deletion, suspension of use, etc.).
We retain personal information only for the minimum period necessary to achieve the purpose of use. Personal information that has passed its retention period or is no longer needed is promptly disposed of or deleted by unrecoverable means.
When collecting personal information from minors, we take appropriate measures under applicable laws, such as obtaining the consent of a legal representative.
We may revise this Privacy Policy in response to legal amendments or changes to our business. Revisions take effect when posted on this website. Significant changes will be clearly announced on the website.
For inquiries regarding this Privacy Policy or the handling of personal information, please contact: Email: info@dex-ai.io Address: Toranomon Hills Business Tower 15F, 1-17-1 Toranomon, Minato-ku, Tokyo 105-6415, Japan
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